Our team is your team
Here's why companies large and small love Zapier Support
Support on your schedule
Need help troubleshooting? Access our Support team 24 hours a day, 5 days a week, and 12 hours a day on weekends.
Human-powered support
Our team of real humans will help you solve your issues, so you can get back to automating faster.
Support that scales with you
Comprehensive support for businesses of all sizes—from self-serve help docs to custom implementation.
Support at your fingertips
Help Center
Have a question? Check out our robust library of documents and step-by-step guides.
Zapier Community
Connect with other Zapier users, find answers to your questions, and get inspired by automation enthusiasts.
Zapier Learn
Our library of guided tutorials will empower you to build your workflows with confidence.
Zapier Virtual Assistant
24/7 support to help you troubleshoot issues, explore new features, and optimize your workflows. Available for Free, Starter, and Pro plans.
Get real-time support
Zapier Support
Broaden your automation skills and troubleshoot workflows with on-demand resources and help from our Customer Support team.
- Available 24 hours a day, 5 days a week, and 12 hours a day on weekends
- Help in a hurry: eight-hour first response time (Monday-Friday)
Included in Starter and Professional plans.
Premier Support
Get answers to your questions from our world-class Premier Support team. You'll have access to everything in Zapier Support and you'll hear from us faster.
Included in Team and Company plans.
Real-time support
Get answers to your questions without leaving your workflow. Chat live with our team for easier troubleshooting.
Included in Team and Company plans.
Support services
Get additional help at every stage of your automation journey
Designated Technical Support
Take your automation to the next level with the help of a Designated Technical Support rep. They'll learn the intricacies of your account to help you solve immediate problems and dream up your next workflow.
"Zapier’s support staff is top notch… Anyone I speak with is well-versed in automation and will always bring suggestions if what I’m trying doesn’t work."
Senior Program Manager at Homesnap
Support options for every budget
| Free | Starter & Pro | Team | Company | ||
|---|---|---|---|---|---|
On-demand resources | |||||
✓ | ✓ | ✓ | ✓ | ||
✓ | ✓ | ✓ | ✓ | ||
✓ | ✓ | ✓ | ✓ | ||
✓ | ✓ | ✓ | |||
Zapier Support | |||||
Email support* | 30 days of free email support after your trial ends | ✓Target response time: 8 hours Monday-Friday, 24 hours on weekends | ✓Target response time: 1 hour for first response, 8 hours for follow-up responses, 24 hours on weekends | ✓Target response time: 1 hour for first response, 8 hours for follow-up responses, 24 hours on weekends | |
Live chat | – | ✓Available for Pro plans, Monday to Friday, 6 a.m. to 8 p.m. EST | ✓Available 24 hours a day, 5 days a week, except Fridays when we close support at 8 p.m. EST | ✓Available 24 hours a day, 5 days a week, except Fridays when we close support at 8 p.m. EST | |
Access to Customer Success Onboarding | – | – | ✓ | ✓ | |
Access to additional Professional Services | |||||
Designated Technical Support | – | –** | ✓ | ✓ |
*These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees. Actual response times may vary depending on volume and request complexity
**Designated Technical Support is available for customers on Professional plans with 100,000+ tasks.
Frequently asked questions
Does Zapier provide customer support?
Absolutely! Our Support team is happy to help customers on a Starter, Professional, Team, or Company plan troubleshoot issues, answer questions about your account or billing, or anything else via email and live chat. Please note: Support channel access varies based on your Zapier account. If you're on a Company plan, you also have access to onboarding and strategic support.
How do I contact Zapier Support?
You can connect with our Support Team via the contact form. If you're on a Team, Company, or Pro account and need more assistance, you can also access real-time support by clicking Chat with Support in the Help Center.
What’s the difference between Zapier Support and Premier Support?
Customers on a Team or Company plan get access to our dedicated Premier Support team, which includes all the benefits of Zapier Support along with faster, prioritized responses (one-hour, first-response time). If you're on a Team or Company plan and need more assistance, you can also access real-time support via live chat.
What is Zapier Live Support?
With Live Support, you can connect with our Support team immediately via live chat. Please note: Live support is only available for customers on a Team, Company, or Pro account, including trials.
How do I chat with Zapier's Support team?
You can always get in touch with someone on our Support team via the Help Center. If you're on a Team, Company, or Pro account, you can also access live chat.
When can I expect to receive a response from Zapier's Support team?
For Starter and Professional Accounts, you can typically anticipate a response within eight hours during the workweek, and within less than 24 hours on weekends. If you're on a Team or Company plan, our goal is to provide an initial response within an hour, followed by subsequent responses within eight hours.
These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees. Actual response times may vary depending on volume and request complexity.
When is Zapier Customer Support available?
You can reach out to our Support team at any time of the day. If you're on a Starter or Professional account, you can expect a response within eight hours from Monday to Friday, and in less than 24 hours on weekends. If you're on a Team or Company plan, you'll receive a first-response within the hour.
What resources are available to help me get started with Zapier?
Lots! Check out our blog, Help Center, Zapier Learn, or Zapier Community to access everything from Zapier tutorials and step-by-step guides to customer stories and automation inspiration.
What options are available to me if I’d like someone to build my Zaps for me?
If you're new to Zapier and would prefer a do-it-with-me approach, you can hire a certified Zapier Expert who'll be happy to build Zaps based on your unique needs.
