- Customer stories
- Remote
Customer Story — Remote
Customer Story — Remote
How Remote saves $500K annually and automates 11M tasks with AI automation
days saved every month
2,219
By using Zapier and AI to automate tasks across the company, Remote is reclaiming 2,200+ days, allowing them to grow in a strategic way.
hiring costs avoided
$500K
With an automation-first approach Marcus has helped Remote avoid $500,000 in hiring costs for the IT team.
IT tickets solved automatically
27.5%
By combining automation and AI, the IT team is automatically closing 27.5% of help desk tickets without human intervention.
Company Size
1,800+
Industry
SaaS
About
Remote is a global HR platform that helps companies hire, manage, and pay their entire team — and more effectively compete in the modern global economy.
"Zapier makes our team of three feel like a team of ten."
— Marcus Saito, Head of IT and AI Automation
Supercharging IT support with an AI-powered help desk
Challenge
A small IT team faced overwhelming ticket volume. With untracked Slack requests and no formal system, support was reactive, fragmented, and tickets often slipped through the cracks.
Solution
An AI-powered help desk automates intake, triage, and resolution via Slack, email, and chatbot. Zaps handle user validation, ticket creation, AI suggestions, and self-assignment, streamlining support.
Results
27.5% of help desk tickets at Remote are closed automatically, saving 616 hours monthly. This boosts speed for users and frees IT to focus on high-impact work, scaling support without increasing headcount.
Building a company-wide culture of automation
By pairing 6,000+ integrations with our "By Zapier" apps, you can automate anything you need, exactly how you need it.
Challenge
With a small team and growing demand across departments, Remote needed to scale strategically, without doubling headcount or slowing growth.
Solution
Marcus created an IT Integrations Engineer role and built a dedicated automation team of three to support and scale automation across departments.
Results
With Zapier-powered workflows, Remote saves 6,659 workdays monthly and has avoided $500K in IT hiring costs, proving automation can scale operations efficiently without growing headcount.
