- Customer stories
- Great Day Improvements
Customer Story — Great Day Improvements
Customer Story — Great Day Improvements
How Great Day Improvements automated 500+ daily SMS messages and scaled smarter with AI
Appointment increase
41%
Automated SMS reminders boosted conversions and reduced no-shows, driving more revenue per lead.
Daily SMS sent
500+
Personalized texts keep customers informed, enhancing the overall customer experience and lowering reschedules.
Manual SMS outreach eliminated
100%
Agents can focus on high-value work, saving time and improving operational efficiency.
Company Size
1,000–5,000
Industry
Retail
About
Great Day Improvements is a national home remodeling company operating multiple brands across the U.S., specializing in personalized, high-touch home improvement experiences.
“Zapier helps us connect all the dots—and lets us stay focused on growth, not just operations.”
— Christopher Jarvis, VP of Enterprise Digital Marketing at Great Day Improvements
Scaling appointment reminders with SubZaps
Challenge
The marketing team relied on email and spreadsheets to process leads, creating bottlenecks and inconsistent follow-up.
Solution
They built SubZaps to clean, enrich, and route lead data into automated SMS confirmation flows using Five9.
Results
Automated reminders improved appointment rates by 41% and send over 500 messages daily across brands.
Secure, AI-generated passwords for customer portals
Challenge
The team needed a fast, secure way to generate temporary passwords, without involving developers.
Solution
AI by Zapier now generates passwords based on custom criteria, triggered daily via a scheduled Zap.
Results
The system eliminated friction in onboarding, ensuring secure access for customers at scale.
